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Syntec customers include Lovefilm, Charles Tyrwhitt, Teletext Holidays
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FS 575951
BSI Certified to ISO 9001

Contact Centre Management 'in the cloud'

Integrated, network & 'private cloud'-based hosted telephony & software solutions, based on leading-edge development & personal service.

Agent Call

AgentCall works with your existing phones and systems to manage & distribute calls, webchat, e-mail & SMS, with other Syntec hosted services including: Intelligent Call Control; Call Queuing, Queue Management & Automated Call Distribution (IVR); Call Diversion & Disaster Recovery; CallRecord; and outbound diallers. AgentCall co-ordinates contact centres, remote and home workers with live and historic reporting and a web-based management interface. No new hardware or CAPEX is required. Click here for more.

Card Easy

CardEasy de-scopes your call centre and home workers from PCI DSS audit requirements. Sensitive card information is hidden from agents & call recordings, and the agent remains in conversation with the customer throughout, with the payment authorisation advised to the agent in real time (Autopay/IVR version also available for out of hours payments or where no agent is required) Click here for more.

Response Track

ResponseTrack identifies the website searches, keywords & visitors generating your telephone enquiries & sales, for analysis of your online marketing spend/ ROI with real-time reports and AgentView individual caller information display. Click here for more.

Other marketing response options include after-call Customer Surveys and the full range of Geographic & Non-geographic numbers (01/02 & 03, 0800, 0844/0871 etc.) to track & report advertising results. Revenue- sharing is available where applicable. click here for more

We can handle your call traffic via our digital interconnects (PSTN) as well as Voice over IP (VoIP), with our additional network-level services giving you fully integrated Syntec control.


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