Welcome to the CardEasy blog

How Flowroute helps ensure operational continuity in your contact center

The importance of resilience planning for your contact center Disruptions in business are inevitable. From natural disasters to technological glitches, many things can disrupt the normal running of your business, potentially causing significant downtime and financial losses. This is where business resilience planning comes into play. An effective business resilience plan enables your organization to …

How Flowroute helps ensure operational continuity in your contact center Read More »

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date. PCI compliance is vital for any organization that takes card payments. If you are not PCI compliant then payment card companies can fine you. Additionally, …

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider Read More »

Overcoming challenges with IT integrations: How CardEasy makes the integration process seamless

Any business that has a contact center knows that IT integrations have become an integral part of ensuring that your organization remains competitive and efficient. However, integrating new technology into your existing contact center environment can be a complex and daunting task, often fraught with challenges. The CardEasy team has years of experience integrating our …

Overcoming challenges with IT integrations: How CardEasy makes the integration process seamless Read More »

Consumer attitudes to card payment security in 2023: key takeaways from CardEasy’s market sesearch

In today’s rapidly evolving world, where digital payments are the norm and remote work is on the rise, ensuring the security of payment card details has never been more critical. CardEasy’s latest market research report for 2023 sheds light on changing consumer attitudes towards card payment security, the impact of the pandemic, and the steps …

Consumer attitudes to card payment security in 2023: key takeaways from CardEasy’s market sesearch Read More »

How CardEasy can help you move your contact center operations to the cloud

All CCaaS (Contact Center as a Service) providers are focused now on moving their existing clients from on premise to cloud-based platforms. Providers such as Genesys no longer offer an on premise option for new customers – all new customers are set up in the cloud. Over time, the support offered for on premise solutions …

How CardEasy can help you move your contact center operations to the cloud Read More »

How CardEasy helps you offer a true omnichannel payment experience to your customers

What is omnichannel retailing? Omnichannel retailing provides customers with a fully integrated shopping experience, enabling them to switch seamlessly between different engagement channels, including web, in store and telephone. The aim is to provide your customers with the most convenient shopping experience possible, letting them select their preferred transaction channel and facilitating easy cross-channel switching. …

How CardEasy helps you offer a true omnichannel payment experience to your customers Read More »